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Common Questions

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You can reach our helpdesk via phone, email, or our online support portal 24/7.

We repair a wide range of Apple products, including iPhones and MacBooks, and soon iPads, iMacs, MacMini, and AppleTV.

Repair times vary depending on the issue and required parts. Our technicians strive to complete repairs as quickly as possible while ensuring quality workmanship. Typically, the repair process begins soon as the item is received at our facility. The item will be fixed, tested, and shipped 24-72 hours after receiving the items.

Yes, our repair services come with a 30 day warranty to guarantee the quality of our workmanship and the parts used.

Absolutely, our helpdesk provides assistance with software-related issues, including updates, installations, and troubleshooting common software problems.

Yes, ModPro offers expedited shipping options for customers who require their orders to be delivered quickly. Expedited shipping options and associated costs are available during checkout.

If your order doesn't arrive within the estimated delivery window, please contact our customer support team. We'll investigate the issue and provide assistance.

Yes, ModPro provides tracking information for all shipped orders. You'll receive tracking details via email once your iyem has been dispatched.

No

Where Strategy Meets Digital. Your Success Story Begins with ModPro.

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Payment Questions

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ModPro accepts various payment methods, including credit/debit cards, PayPal, Crypto, and sometimes cash payments for onsite services

ModPro strives to be transparent about any additional fees or charges. We'll inform you of any applicable fees before processing your payment.

Yes, ModPro offers options for setting up recurring payments for services such as subscriptions or ongoing support plans.

Absolutely, ModPro prioritizes the security and confidentiality of your payment information. We use industry-standard encryption and security protocols to safeguard your data.

If you experience any issues with payment processing, please contact our customer support team immediately. We'll work to resolve the issue promptly and ensure your payment is processed securely.

ModPro does Not currently offer installment payments at this time.

You can update your payment information for recurring subscriptions through your account settings on our website or by contacting our support team for assistance.

Yes, ModPro has a refund policy outlined in our terms and conditions. Refunds are processed according to our refund policy guidelines.

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